Refund Policy

Last updated: July 28, 2026

At Aesthetique Pay, customer satisfaction is important to us. We want you to be happy with your purchase and provide a simple return and refund process. Please review the conditions below before requesting a return or refund.

Return Period

You may request a return within 14 days of receiving your order, unless a longer period is required under applicable consumer protection laws.

To be eligible for a return, you must contact us within this timeframe and follow the return instructions provided by our customer support team.

Return Conditions

To qualify for a return, the item must meet the following conditions:

The product must be unused, unworn, and unwashed.
The product must be in its original condition.
All original tags, packaging, and accessories must be included.
You must provide proof of purchase or order confirmation.

Items that are returned with signs of wear, damage, washing, alteration, or missing original packaging may not be accepted for a refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

Products that have been used, worn, washed, or damaged after delivery.
Items returned without prior approval.
Products that do not meet the return conditions stated above.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Incorrect, Defective, or Damaged Products

If you receive an item that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos showing the problem with the product

We will review your request and provide the appropriate solution, which may include a replacement, exchange, or refund.

How to Start a Return

Before returning any item, please contact our support team:

Email: info@aesthetique-pay.com

Please do not send products back before receiving return instructions from us. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

The item received was damaged.
The wrong product was delivered.
The product has a confirmed manufacturing defect.

Original shipping charges are generally non-refundable unless required by applicable law.

Refund Process

Once we receive your returned item, it will be inspected to confirm that it meets our return requirements.

After inspection:

If your refund is approved, it will be processed through your original payment method.
You will receive a confirmation once the refund has been issued.
Refund processing times may vary depending on your bank, card issuer, or payment provider.

In most cases, refunds may take 7–10 business days to appear in your account after approval.

Exchanges

We may offer exchanges depending on product availability.

If you would like to exchange an item for a different size, colour, or product, please contact us before returning your order.

Exchange requests are subject to product availability and approval.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us: